Terms and Conditions of Stay

1. These Terms and Conditions apply to accommodation contracts concluded between TEMPLE STAY ZENSŌ (hereinafter "the Facility") and its guests, and to any related contracts. Matters not provided for in these Terms and Conditions shall be governed by applicable laws and regulations or by generally established practice.

2. Notwithstanding the preceding paragraph, where the Facility has agreed to a special arrangement within the scope of the law and established practice, that special arrangement shall take precedence.

1. Anyone applying for an accommodation contract must provide the following information.

1. The guest's name and contact details
2. Date(s) of stay, estimated time of arrival and means of transport
3. Accommodation plan and number of guests
4. Whether any additional services are required
5. If the applicant is not the guest, the applicant's name and contact details
6. Whether you will be bringing a dog
7. Any other information the Facility deems necessary

2. If a guest, during their stay, requests to continue staying beyond the date(s) of stay set out in item 2 of the preceding paragraph, the Facility will treat this as an application for a new accommodation contract made at the time of the request.

3. The accommodation plan set out in item 3 of paragraph 1 is valid only at the time the application for the accommodation contract is made. If you wish to stay on a different plan from the one chosen at the time of application, you must apply for a new accommodation contract. Please note that the original reservation will not be canceled automatically, so you must complete the necessary procedures separately.

4. Guests apply for an accommodation contract on the understanding that, in order to prevent improper resale and to give everyone a fair opportunity to stay, transferring the guest's position under an accommodation contract or reservation with the Facility to a third party is prohibited unless the Facility expressly consents.

5. Guests apply for an accommodation contract on the understanding that, in order for the Facility to give as many people as possible the opportunity to stay, the same applicant is prohibited, without reasonable grounds, from applying for overlapping accommodation contracts for the same date or for multiple accommodation contracts on similar dates.

An accommodation contract is formed when the Facility accepts the application. Depending on the accommodation plan, it is formed when the Facility confirms receipt of the advance payment.

We may decline to conclude an accommodation contract in the following cases:

1. When the application for accommodation does not conform to these Terms and Conditions
2. When no rooms are available because we are fully booked (or at full capacity)
3. When the person intending to stay or a user of the Facility is deemed to fall under any of items (a) to (c) below
   1. An organized crime group as defined in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter "organized crime group"), an organized crime group member as defined in Article 2, Item 6 of the same Act (hereinafter "organized crime group member"), a quasi-member of or person associated with an organized crime group, or any other antisocial force
   2. A corporation or other organization whose business activities are controlled by an organized crime group or organized crime group member
   3. A corporation with an organized crime group member among its officers
4. When the person intending to stay is deemed likely to act, in connection with the stay, in violation of laws and regulations, public order or good morals
5. When the person intending to stay is clearly recognized as having an infectious disease
6. When violent demands are made, or a burden exceeding a reasonable scope is requested, in connection with the stay
7. When we are unable to provide accommodation due to natural disasters, facility malfunctions or other unavoidable circumstances
8. When the person intending to stay is deemed likely not to comply with these Terms and Conditions, the Rules of Use or the Terms for Staying with Your Dog
9. When a case specified in the Private Lodging Business Act or other relevant laws and regulations applies
10. When the application for accommodation is found to contain false information
11. When there is otherwise a reasonable ground, in light of generally accepted social norms, to decline the stay (excluding cases based on discrimination or prejudice)

1. Guests may cancel their accommodation contract by notifying the Facility, except for certain accommodation plans.

2. If the contract is canceled in whole or in part for reasons attributable to the guest, a cancellation fee will be charged in accordance with the following cancellation policy.

• Percentages are of the total accommodation charge, including tax.
• If you shorten a multi-night stay, the above applies, counted from the date you notify us.
• If you reduce the number of guests, a cancellation fee will be charged in accordance with the above for the accommodation charge of the guests removed.
• Where a booking site has its own separate terms, those terms take precedence.

3. If a guest has not arrived by 8:00 pm on the day of stay without contacting us, the booking may be deemed canceled by the guest.

1. The Facility may cancel an accommodation contract in any of the following cases.

1. When it is deemed that the guest is likely to act, or has acted, in connection with their stay in a manner contrary to laws and regulations, public order or good morals
2. When the guest is clearly recognized as a patient with an infectious disease
3. When the Facility is unable to accommodate the guest due to unavoidable circumstances such as natural disasters or facility breakdowns
4. When the guest is deemed to fall under any of items (a) to (c) of Article 4, Item 3
5. When the guest makes coercive and unreasonable demands of the Facility or its staff, such as through violence, threats or extortion, or demands a burden beyond a reasonable extent
6. When the guest does not comply with these Terms and Conditions, the Rules of Use or the Terms for Staying with Your Dog
7. When smoking is confirmed in places other than those designated by the Facility
8. When a case stipulated in the Private Lodging Business Act or other relevant laws and regulations applies
9. When minors attempt to stay unaccompanied without the permission of a parent or guardian
10. When the Facility is unable to provide the contracted room to the guest for reasons other than those in Item 3 (in this case, the Facility will arrange other accommodation as far as possible)
11. When it is deemed that the position under an accommodation contract or reservation has been transferred without the express consent of the Facility
12. When it is deemed that the same applicant has, without reasonable grounds, applied for duplicate accommodation contracts for the same date, or made multiple accommodation contracts or reservations for similar dates
13. When it is deemed that the application for accommodation contains false information

2. If the Facility cancels an accommodation contract under Item 3 or Item 10 of the preceding paragraph, the accommodation charges paid will be refunded.

Guests are required to register the following information, using the method designated by the Facility (including online check-in), at any time between making the reservation and the day of the stay.

1. Name, age, gender, address, telephone number and occupation of each guest
2. For foreign nationals who are not mid- to long-term residents of Japan: nationality, passport number, port of entry and date of entry
3. Date and expected time of departure
4. Any other information the Facility deems necessary

1. Guests may use their room at the Facility from the check-in time until the check-out time. Check-in is from 15:00 to 20:00, and check-out is by 11:00 (where separate terms are set for an individual accommodation contract, those terms apply).

2. Notwithstanding the preceding paragraph, the Facility may allow use of the room outside the hours set out in that paragraph. In such cases, an additional charge will apply.

Guests shall comply with the Rules of Use set by the Facility, the Terms for Staying with Your Dog (applicable only when a dog accompanies the guest), and the house manual while on the premises of the Facility and the grounds of Horinji Temple.

1. The charges payable by guests are broken down as follows:

1. Accommodation charges
2. Additional charges
3. Taxes
4. Other charges set for each accommodation contract

2. Accommodation charges must be paid by credit card by the check-in date. Charges for additional services may be paid by credit card or in cash in Japanese yen.

3. Once the Facility has prepared the guest room and made it available for use, accommodation charges will still apply even if the guest chooses not to stay.

1. If a guest's luggage arrives at the Facility before their stay, it may be brought into the building at the guest's own responsibility, but only if the Facility has agreed to this before its arrival (including by a method specified by the Facility). The Facility accepts no liability for damage such as destruction, breakage, soiling or loss, except where caused by the Facility's intent or gross negligence.

2. If a guest's luggage or belongings are left behind after check-out, the Facility will keep them for a certain period and then dispose of them in accordance with the law. Items unsuitable for storage, such as food and drink, will be discarded.

1. If you wish to bring large amounts of cash or valuables, please notify us in advance for security and other reasons. Even if you notify us, we may decline to allow them on the premises at our discretion. We accept no liability for damage to, soiling of, or loss of large amounts of cash or valuables brought onto the premises without notifying us, except where caused by our intentional act or gross negligence.

2. Guests are responsible for keeping and managing any cash, valuables, luggage or personal belongings they bring with them. We do not accept items for safekeeping.

If the Facility suffers any damage due to the intentional act or negligence of a guest, the guest will be required to compensate for that damage.

In the following cases, the Facility may enter a guest room without the guest's permission, even after the guest has checked in.

1. When providing the Facility's services, such as cleaning or delivering linens, towels and amenities
2. When it is deemed that a guest is likely to act, or has acted, in violation of laws and regulations, the Terms of Use, public order or accepted standards of decency
3. When entry is deemed necessary in accordance with instructions from the police or fire department
4. When it is deemed necessary for the maintenance of the building or its equipment
5. When the Facility deems it necessary to confirm the well-being or ensure the safety of a guest

The Facility lends a place to park; it does not take on responsibility for looking after vehicles, or a duty to prevent harm by third parties.

Even if any part of these Terms and Conditions is determined by a public authority to be unlawful or invalid, the remaining parts shall not be affected and shall continue in full force and effect.

1. These Terms and Conditions constitute standard terms under the Civil Code of Japan. Each provision of these Terms and Conditions may be amended in accordance with the provisions of the Civil Code where the amendment is in the general interest of guests, or where there are reasonable grounds deemed to require the amendment.

2. Any amendment to these Terms and Conditions shall apply from the designated effective date after the details of the amendment have been published on this website.