Privacy Policy

TEMPLESTAY ZENSŌ and religious corporation Hōrin-ji (hereinafter collectively referred to as “the Facility”) recognize that protecting and appropriately using information about individuals entrusted to us by customers and business partners (hereinafter referred to as “Customers, etc.”) is an important social responsibility of the Facility, and hereby establish and faithfully implement this policy.

Purpose of the Privacy Policy

1. This policy aims to ensure reliable information protection and provide continuous peace of mind to Customers, etc.
2. Information We Collect from Customers, etc. Information the Facility collects from Customers, etc. includes name, address, phone number, email address, date of birth, gender, nationality, passport, visa, marketing-related information, information Customers, etc. enter in input forms designated by the Company, information entered by Company staff at the instruction of Customers, etc., information about previous stays and services used or products purchased, information about preferences of Customers, etc. that the Company becomes aware of during their stay, and other essential transaction matters including credit information.
3. Information Collection The Facility collects personal information of customers using this site through the following methods:
   • Method where Customers, etc. directly enter information on this site The Facility may collect personal information of Customers, etc. through reservations or use of the Facility by Customers, etc., account creation on the Facility’s website, responses to questionnaires, participation in lotteries or contests, contact with the Facility, application for or use of services provided by the Facility, etc.
   • Method where customers provide information to the Facility via email, mail, written documents, telephone, etc.Method of indirect collection from partners and third parties (including information providers, advertisers, ad distribution destinations, etc.) The Facility may collect personal information of Customers, etc. using internet services operated by other companies selected by the Facility to enable Customers to comfortably use the Facility’s services. The Facility may also collect personal information of Customers, etc. from the following parties:
   • Travel agents used by Customers, etc.
   • Third-party card companies used by Customers, etc.
4. Collection from Social Media The Facility may collect information about contact details and identity of Customers, etc., information about stays and purchases, internet and network behavior, and other information included in content or profiles posted by Customers, etc. on social media when Customers, etc. voluntarily participate in social media activities or services hosted by the Facility.

Purpose of Information Use The Facility collects personal information for the following purposes:

1. To contact Customers, etc. through reservation confirmations, etc.
2. To provide services, products, and information to Customers, etc.
3. To conduct marketing activities
4. To analyze for improvement of services and products
5. To send information about the Facility and partners through advertisements, events, etc.
6. To request and contact for questionnaires, campaigns, etc.
7. To send and mail various notices and the latest information about the Facility
8. To collect fees
9. For purposes separately indicated to or published for Customers, etc.

Provision of Information

1. The Facility will not provide personal information to third parties without the consent of Customers, etc. However, personal information may be provided without consent of Customers, etc. in the following cases:
   • When based on laws and regulations
   • When necessary to protect life, body, or property of a person and it is difficult to obtain consent of Customers, etc.
   • When particularly necessary for improving public health or promoting sound upbringing of children and it is difficult to obtain consent of Customers, etc.
   • When it is necessary to cooperate with national agencies, local governments, or persons entrusted by them in performing duties prescribed by laws and regulations, and obtaining consent of Customers, etc. may interfere with performance of such duties
2. Notwithstanding the provisions of the preceding paragraph, the recipient of personal information shall not be deemed a third party in the following cases:
   • When the Facility entrusts all or part of the handling of personal information within the scope necessary to achieve the purpose of use
   • When personal information is provided due to business succession resulting from merger or other reasons

Joint Use

The Facility will jointly use personal information of Customers, etc. as follows:

1. Items of personal information to be jointly used: Items in “2. Information We Collect from Customers, etc.”
2. Scope of parties jointly using: Religious corporation Hōrin-ji
3. Purpose of use by parties jointly using: Purposes in “4. Purpose of Information Use”
4. Name of party responsible for management of user information: Religious corporation Hōrin-ji, Personal Information Manager

Use of Statistical Data

The Facility may create statistical data processed so that individuals cannot be identified based on personal information received. The Facility may use statistical data that cannot identify individuals without any restrictions.

Compliance with Laws and Regulations

The Facility complies with personal information-related laws and related guidelines to ensure reliable personal information protection.

Changes to Privacy Policy

The Facility may change this Privacy Policy at its discretion to the extent it does not violate laws and regulations.

Inquiries

For inquiries regarding this Privacy Policy, please contact the following person in charge at the Facility:

TEMPLESTAY ZENSŌ Attention:
Personal Information Manager
privacy@horinji.or.jp

Established: December 20, 2022